HitlChat Guides

Step-by-step guides for connecting your Botpress and Voiceflow chatbots to WhatsApp and web chat — and handing live conversations to a human agent with HitlChat.

Botpress WhatsApp

How to Connect Botpress to WhatsApp & Enable Human Handoff

Link your Botpress bot to WhatsApp and hand conversations to a live agent (HITL) — via Facebook login, manual Meta API credentials, or QR code.

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Voiceflow WhatsApp

How to Connect Voiceflow to WhatsApp & Enable Human Handoff

Link your Voiceflow bot to WhatsApp and hand conversations to a live agent (HITL) — via Facebook login, manual Meta API credentials, or QR code.

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Botpress WebChat

How to Configure Botpress Human Handoff for Webchat

Add human handoff to your website chat widget (HITL) — connect your Botpress bot and hand conversations to a live agent with HitlChat.

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Voiceflow Website

How to Configure Voiceflow Human Handoff

Add human handoff to your website chat widget (HITL) — connect your Voiceflow bot and hand conversations to a live agent with HitlChat.

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Inbox

How to Take Over a Chat & Pause Your Bot

Take over a live chat from your bot in the Inbox (HITL) — pause the bot, reply as a human, and hand control back. Works for Botpress & Voiceflow.

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Bot Settings

How to Set Up Human Handoff Keywords & Bot Settings

Auto-transfer chats to a human with HITL keywords, set the inactivity timer, and turn the bot on or off. Works for Botpress & Voiceflow.

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API

How to Use the HitlChat API

Authenticate with your API key, then manage contacts, list conversations, and send WhatsApp messages and broadcasts in code. With examples.

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Broadcasts

How to Send Bulk WhatsApp Broadcast Campaigns

Send a bulk WhatsApp campaign to your contact lists or tags — pick a Meta template, personalize it, send now or schedule, and track delivery.

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Templates

How to Create a Meta WhatsApp Message Template

Build a Meta-approved WhatsApp template — name, header, body with variables, footer and buttons — then submit it to Meta and use it in broadcasts.

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Analytics

Understanding the Broadcast Analytics Screen

Read your campaign results — the delivery summary, the per-message send log, what each status means, plus filtering, refresh, retry and CSV export.

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Contacts

How to Manage Contacts, Lists, Tags & Custom Fields

Add and edit contacts, organize them with lists and tags, store extra data in custom fields, and update many at once with bulk actions.

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Contacts

How to Import Contacts from a CSV

Bulk-add or update contacts from a spreadsheet — with their tags, lists and custom fields. Required columns, how matching works, and exporting.

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Inbox

How to Create & Use Quick Messages

Save canned replies for common questions, then drop them into any inbox conversation in one click. Create, edit and use Quick Messages.

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Inbox

How to Use the HitlChat Inbox

A full tour of the inbox — conversation filters, the message thread, the Assigned to dropdown, statuses, the composer, and handoff from your Botpress/Voiceflow bot.

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Automations

How to Set Up Automations

Trigger actions when messages arrive — auto-reply, tag, add to lists, subscribe, or assign to an agent. Works alongside your Botpress or Voiceflow bot.

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Team

How to Manage Your Team (User Access)

Invite agents and managers to handle inbox chats and bot handoffs, set their role, and manage access (pending, active, revoked).

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Agency

How to Manage Agency Clients in HitlChat

Invite clients with branded links, log in as a client to manage their bot, track statuses, brand the login page, and view client invoices.

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Dashboard

Understanding the HitlChat Home Dashboard

A tour of the home dashboard — conversation and handoff metrics, WhatsApp account status and messaging tier, integration/bot details, quick actions, and plan usage.

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API

How to Set Up Headless Human Handoff (API-Only Agent Inbox)

Keep your own WhatsApp gateway and use HitlChat purely as the agent inbox — push messages in via API, and get agent replies and resolved events back on your webhook.

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What people say about hitlchat

Jason Marks

Botpress Bot builder

“Game changer. Finally a human hand-off solution for Botpress WhatsApp bots. We specialize in building complex Botpress chatbots for our clients. We finally have the ability to intercept the bot's chats and respond to customers using WhatsApp. Also, no need to use an additional marketing tool for broadcast campaigns as hitlchat has it all built in.”

Kavish Bhatt

AI Agency

“Quick setup, works incredibly well. Our clients generally have teams of 3 to 6 agents currently responding to their customers using the hitlchat team inbox. The ability to intercept Botpress conversations and respond directly to customers via WhatsApp was much needed”

Michael Ensling

eCommerce Owner

“We use WhatsApp as our main sales / service channel for our ecommerce store  combined with a Botpress chatbot. For our complex customer enquiries hitlchat allows us to provide customers with a 'live chat' experience using WhatsApp. This has resulted in more sales and a more personalized customer experience.”

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