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Last updated on July 4, 2025
By accessing and placing an order with hitlchat, you confirm that you are in agreement with and bound by the terms and conditions contained in the Terms Of Use outlined below. These terms apply to the entire website, our SaaS product/solution, and any email or other type of communication between you and hitlchat.
We define personal information as any details that can identify you, including your name, age, gender, contact details, messaging history, business information, and your interests in our products or services. Sensitive personal information follows definitions set by applicable laws.
When you request services or authorize transactions through our platform. During your application process for products or services. Through your ongoing use of our solution.
- Validate and process your service requests
- Handle orders and transactions for you and our affiliates
- Enhance our solution's quality and performance
- Support our internal operations and legal compliance
- Provide personalized recommendations based on your activity
- Send marketing communications we think you'll find valuable
- Resolve issues and troubleshoot problems
- Protect against fraud and criminal activity
- Enforce our terms and conditions
Non-personal information includes system identifiers, software details, and hardware information that doesn't identify you personally. However, when combined with personal information, we treat it as personal data.
We gather diagnostic, technical, and usage information periodically to improve our solution, provide updates, offer support services, and ensure policy compliance. Since this data doesn't identify you personally, we may use it at our discretion within legal boundaries.
We may provide relevant diagnostic information to solution partners and third-party service providers to help them improve their software and hardware, provided the information doesn't personally identify you.
Our WhatsApp infrastructure uses WhatsApp Enterprise Client for communication between users and our platform. When you share data through WhatsApp messaging, it becomes stored on Meta's Cloud API servers located in North America and the European Union. We don't offer data localization for WhatsApp infrastructure services.
We may collect location data through Bluetooth, Wi-Fi, and other technologies to improve our solution's design and functionality. You must enable location settings on your device for these services. We typically collect location data anonymously, except when specific services require personal identification.
We use both permanent and temporary cookies on your device. Cookie information is generally treated as non-personal, but when IP addresses are considered personal information by local law, we treat linked information as personal data.
Our solution may include links to external websites, applications, or third-party service providers like WhatsApp business platforms. These services operate under their own privacy policies, which we don't control. We're not responsible for third-party privacy practices or content, and you assume all risks from transactions with these providers.
We work to keep your information accurate and current. You're responsible for ensuring the data you provide is correct and up-to-date, with proper permissions to share it.
Important Notes:
- Deleting certain information may cancel your access to our solution
- We may not process correction or deletion requests without valid documentation
- Legal requirements or ongoing proceedings may prevent data deletion
- Technical limitations may make some requests difficult to implement
We and our affiliates or contracted third-party providers may process your personal and usage information for legitimate commercial purposes, including providing our solution services, unless you opt out. Opting out may limit your ability to use our solution.
We're not liable for indirect, incidental, consequential, special, or exemplary damages arising from data loss or solution usage, including issues with subdomains or third-party services.
We're committed to protecting your personal information. For privacy-related feedback or concerns, contact us on info@hitlchat.io
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Manly, Sydney, Australia
info@hitlchat.io
