Last updated on June 3, 2025

Terms & Conditions

What This Agreement Is About

This is a legal contract between Purdon Consulting Pty Ltd (the company behind "hitlchat") and businesses that want to use their messaging software service. hitlchat is a platform that helps businesses manage communications with their customers, particularly through WhatsApp.

Key Service Details

‍What You Get: Access to hitlchat's messaging platform as a subscription service
‍Trial Period: 7-14 days to try the service before being charged
‍License Type: Limited, non-exclusive access - you can use it but don't own it
‍Platform: Web-based dashboard to manage messages from customers

Your Responsibilities as a Customer:
- Provide accurate information and payment details
- Maintain security of your account and authorized users
- Get proper legal approvals for your business use
- Cooperate with setup and integration
- Keep your registered SIM card accessible (within 30 minutes for emergencies)
- Obtain proper consent from customers before collecting their data
- Payment Structure

‍Subscription Fee: Regular monthly/annual fee for platform access

Agreement Terms

What you cannot do
- Resell or redistribute the service
- Reverse engineer or copy the platform
- Use it for anything other than your business operations
- Disable security features
- Create competing products using their technology

Service Guarantees
- Target uptime of 95% per year
- Scheduled maintenance won't exceed 8 hours per week
- If service fails for 2 consecutive months, you can terminate and get a refund

Data and Privacy
- You must get proper consent from customers before collecting their data
- WhatsApp data will be stored on Meta's servers (not locally in India)
- Both parties must follow Indian data protection laws
Confidential information must be protected
‍
When Service Can Be Suspended
- The company can immediately suspend your access if:
- Your use poses security risks
- You breach the agreement
- You don't pay on time
- Your business faces bankruptcy or similar issues

Ending the Agreement
- You can cancel during the trial period without charge
- After trial, you need to give written notice to avoid auto-renewal
- Upon cancellation, you must destroy all confidential materials
- Outstanding fees remain due

Legal Protections
- Liability Limits: Company's maximum liability is limited to fees paid in the previous 12 months
- No Warranties: Service provided "as is" without guarantees of perfection
- Indemnification: Both parties protect each other from certain third-party claims

Important Restrictions
- Company retains all intellectual property rights
- You cannot use similar trademarks or names
- Company can use your name/logo for marketing purposes
- Company can assign the agreement to others, but you cannot