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OPTION 1
Connect website visitors from your Voiceflow agent to a real support agent
Hand off Voiceflow web conversations to human agents on customer request (HITL)
Handle replies in the hitlchat web or mobile inbox
Reassign chats between team members as needed
Best suited for websites, landing pages, ecommerce checkout etc
OPTION 2
Let your Voiceflow agent hand conversations to a human agent directly on WhatsApp
Escalate Voiceflow WhatsApp chats to your support team in real time (HITL)
Reply using hitlchat or directly from the WhatsApp mobile app
Connect using either the WhatsApp Business API or QR code login
Designed for WhatsApp sales and service chatbots
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Works with your existing Voiceflow projects, intents, and flow logic. Seamlessly connect hitlchat to Voiceflow and provide customers with a true live agent support experience
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All escalated conversations appear in one place so your support team can collaborate and reply immediately. Support agents get access to a fully featured inbox that supports sending/receiving multimedia, canned responses, templates etc
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Enable live agent takeover without writing custom code or rebuilding your Voiceflow project. Follow a short guided setup inside hitlchat and begin routing conversations in just a few minutes
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Manage Voiceflow handoff conversations directly from your phone (Android & iOS). Agents can respond to webchat and WhatsApp customers making it easy to support customers from anywhere
For WhatsApp, link your Voiceflow agent using the WhatsApp Business API, or simply use the QR code connection method. For webchat continue using your existing Voiceflow web widget with no additional configuration required
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Give your support team complete visibility into past Voiceflow conversations, helping them understand each customer’s history allowing them to respond more effectively
Integrate hitlchat with your Voiceflow agent to trigger live agent takeover based on your Voiceflow agent flow logic. Chats that begin on webchat or WhatsApp can be handed to human operators instantly using the same conversation context.
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“Our Voiceflow agent currently handles most customer sales questions on its own, but the biggest win (for us anyway) is when one of our sales staff joins the conversation as thats when we are really able to convert a prospect into a paying customer. Being able to route chats from both webchat and WhatsApp into a single team inbox has improved our conversion rate massively. hitlchat has become a key part of our sales as well as support workflow.”
“hitlchat has literally transformed how we support our customers. When our Voiceflow agent isnt able to fullfill a service request the conversation is immediately picked up by one of our support agents with the full message history intact. It’s made our support experience feel far more natural and responsive to our valued customers.”
“We build Voiceflow agents for clients across web and messaging channels. Trying any other product proved to be complex to set up and expensive to be honest. Hitlchat finally gives us a simple and cost effective way to connect our client's voiceflow agents to their support teams. Our clients love the way it works as it has a very similar user interface to whatsapp web.”
Save 25% with our annual plan
Annual
Monthly
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15k contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15,000 contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month
Create Your Free Account Now
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