Voiceflow Human Handoff for WhatsApp and Webchat

Enable Voiceflow human handoff across WhatsApp and Webchat

Allow your Voiceflow agent to escalate conversations to a real human being, providing your customers with a true live agent experience.

Live agent handoff for Botpress & Voiceflow

Send Voiceflow conversations to a shared team inbox on customer request

Let team members collaborate and assign chats between themselves

Works with your existing Voiceflow project. No changes required

Enable Voiceflow Human Handoff

Voiceflow human handoff across multiple channels

OPTION 1

Voiceflow
Webchat Handoff

Connect website visitors from your Voiceflow agent to a real support agent

Hand off Voiceflow web conversations to human agents on customer request (HITL)

Handle replies in the hitlchat web or mobile inbox

Reassign chats between team members as needed

Best suited for websites, landing pages, ecommerce checkout etc

View Voiceflow Webchat Setup

OPTION 2

Voiceflow
‍WhatsApp Handoff

Let your Voiceflow agent hand conversations to a human agent directly on WhatsApp

Escalate Voiceflow WhatsApp chats to your support team in real time (HITL)

Reply using hitlchat or directly from the WhatsApp mobile app

Connect using either the WhatsApp Business API or QR code login

Designed for WhatsApp sales and service chatbots

View Voiceflow WhatsApp Setup

Use the hitlchat Mobile app or use the WhatsApp mobile app to respond to customers directly

Add Voiceflow HITL to your Voiceflow agent with minimal setup

Integrate hitlchat with your Voiceflow agent to trigger live agent takeover based on your Voiceflow agent flow logic. Chats that begin on webchat or WhatsApp can be handed to human operators instantly using the same conversation context.

Enable Voiceflow Human Handoff

Designed for Voiceflow Agents

Works with your existing Voiceflow projects, intents, and flow logic. Seamlessly connect hitlchat to Voiceflow and provide customers with a true live agent support experience

Shared Team Inbox

All escalated conversations appear in one place so your support team can collaborate and reply immediately. Support agents get access to a fully featured inbox that supports sending/receiving multimedia, canned responses, templates etc

No Code Setup

Enable live agent takeover without writing custom code or rebuilding your Voiceflow project. Follow a short guided setup inside hitlchat and begin routing conversations in just a few minutes

Reply from Web or Mobile

Manage Voiceflow human handoff conversations directly from your phone (Android & iOS). Agents can respond to webchat and WhatsApp customers making it easy to support customers from anywhere

Flexible Channel Connections

For WhatsApp, link your Voiceflow agent using the WhatsApp Business API, or simply use the QR code connection method. For webchat continue using your existing Voiceflow web widget with no additional configuration required

Voiceflow Transcript History

Give your support team complete visibility into past Voiceflow conversations, helping them understand each customer’s history allowing them to respond more effectively

Real teams and their stories

Marco DeLuca

Head of Digital Commerce

“Our Voiceflow agent currently handles most customer sales questions on its own, but the biggest win (for us anyway) is when one of our sales staff joins the conversation as thats when we are really able to convert a prospect into a paying customer. Being able to route chats from both webchat and WhatsApp into a single team inbox has improved our conversion rate massively. hitlchat has become a key part of our sales as well as support workflow.”

Daniel Wu

Conversational AI Lead

“hitlchat has literally transformed how we support our customers. When our Voiceflow agent isnt able to fullfill a service request the conversation is immediately picked up by one of our support agents with the full message history intact. It’s made our support experience feel far more natural and responsive to our valued customers.”

Ashton Prior

Voiceflow Agent Specialist

“We build Voiceflow agents for clients across web and messaging channels. Trying any other product proved to be complex to set up and expensive to be honest. Hitlchat finally gives us a simple and cost effective way to connect our client's voiceflow agents to their support teams. Our clients love the way it works as it has a very similar user interface to whatsapp web.”

Priced plans for teams of all sizes

Save 25% with our annual plan

Annual

Monthly

Solo Agent (1 user)

$29

/ Per Month

Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user

Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

1 user included

Usage:

8,000 contacts

20k broadcasts per month

15 automations

20 tags & 20 lists

5 custom fields

Try Hitlchat For Free

Small Business (5 users)

$47

/ Per Month

Everything in Solo Agent, as well as multi-agent collaboration for 5 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

5 users included

Usage:

15k contacts

40k broadcasts per month

30 automations

40 tags & 40 lists

10 custom fields

10k API calls per month

Try Hitlchat For Free

Growth

$89

/ Per Month

Everything in Small Business, with larger contact database and support for 10 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (faster send speeds)

Developer API access for custom integrations

10 users included

Usage:

35k contacts

80k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

50k API calls per month

Try Hitlchat For Free

Enterprise (30 users)

$210

/ Per Month

Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users

Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (ultra fast send speeds)

Developer API access for custom integrations

30 users included

Usage:

300k contacts

500k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

300k API calls per month

Try Hitlchat For Free

Solo Agent (1 user)

$37

/ Per Month

Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user

Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

1 user included

Usage:

8,000 contacts

20k broadcasts per month

15 automations

20 tags & 20 lists

5 custom fields

Try Hitlchat For Free

Small Business (5 users)

$62

/ Per Month

Everything in Solo Agent, as well as multi-agent collaboration for 5 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

5 users included

Usage:

15,000 contacts

40k broadcasts per month

30 automations

40 tags & 40 lists

10 custom fields

10k API calls per month

Try Hitlchat For Free

Growth

$115

/ Per Month

Everything in Small Business, with larger contact database and support for 10 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (faster send speeds)

Developer API access for custom integrations

10 users included

Usage:

35k contacts

80k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

50k API calls per month

Try Hitlchat For Free

Enterprise (30 users)

$265

/ Per Month

Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users

Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (ultra fast send speeds)

Developer API access for custom integrations

30 users included

Usage:

300k contacts

500k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

300k API calls per month

Try Hitlchat For Free

What Is Voiceflow Human Handoff? And How Does Voiceflow HITL Work?

Voiceflow human handoff (or Voiceflow HITL, short for human-in-the-loop) lets a real person take the wheel in any conversation your Voiceflow agent is running, the instant automation reaches its limit.

From the customer’s side nothing changes: on WhatsApp or in your website’s chat widget, the same conversation simply continues, history intact, with a human now writing the replies.

Why it’s necessary

Voiceflow is superb at automating conversations at scale, but some chats can only be finished by a person, no matter how good the agent design is. The usual suspects:

Price talks, custom terms, and objection handling
Account, order, or billing specifics
Customers who’ve had enough of the bot
Territory your agent was never designed to cover

Leave those chats without a human option and they end the worst way possible: with the customer walking.

How Hitlchat works

hitlchat slots in between your Voiceflow agent and its channels, listening on every conversation for an escalation cue: a HITL keyword from the customer, or a teammate picking the chat up in the inbox. The moment one lands:

Automation stops for that conversation alone. Every other chat proceeds as normal.
The thread drops into the shared team inbox, where anyone can answer from web or mobile.
Resolved? The assistant steps back in via reassignment, a hand-back phrase, or the idle timer.

Done well, a handoff never announces itself — the customer just gets an answer the bot couldn’t give, in the same conversation they started.

Why Add Human Handoff to Your Voiceflow Agent?

Your Voiceflow agent handles the volume; your people handle the moments that decide revenue and retention.

Finish what the agent starts

Routine queries stay automated; the deals and disputes that need judgment get a human who can close them.

Two channels, one HITL layer

Escalate the same Voiceflow agent’s chats on WhatsApp, on your website widget, or both, all answered in one place.

No cold starts for your team

Each takeover opens with the full Voiceflow transcript attached, so the customer never has to rewind.

Keep your project as it is

There’s nothing to redesign in Voiceflow. hitlchat layers HITL over the agent you’ve already shipped.

Turn escalations into insight

Every handoff marks a spot where the agent fell short: a live map of what to improve in your Voiceflow design.

How a Voiceflow Human Handoff Gets Triggered, and Handed Back

There are five levers that move a conversation between your Voiceflow agent and your team. Enable the ones that fit your workflow.

Mechanism	Who	Effect
HITL keyword	The customer	They type a phrase you’ve configured (“human,” “agent”) and the assistant pauses while the chat is surfaced to your team
Manual takeover	A teammate	Replying from the inbox is enough: the chat gets assigned to them, flips to In Progress, and the assistant stands down
Hand-back phrase	A teammate	Sending one of your outgoing hand-back keywords puts the Voiceflow agent back in charge of that thread
Reassign to bot	A teammate	Choosing Bot in the inbox assignment dropdown resumes automation on the spot
Idle timer	Automatic	Conversations with no activity for your chosen window (anything up to 24 hours) drift back to the assistant unaided

Scope is always a single conversation: one paused chat never silences the assistant for other customers, and a global Bot Active switch exists for the rare day you want automation fully off. The keywords & Bot Settings guide and chat takeover guide go deeper.

How to Enable Voiceflow Human Handoff with hitlchat

From zero to live HITL on your Voiceflow agent is a short, no-code exercise:

Grab a free trial

Create your hitlchat account at portal.hitlchat.io. Signup is card-free.

Choose Voiceflow

Under Configuration → Select Integration Type, pick Voiceflow.

Decide on a channel

WhatsApp (Facebook login, API credentials, or QR scan), WebChat (your website’s widget), or both.

Paste your Voiceflow API key

Grab it from your agent’s workflow under Settings → API Keys, drop it into hitlchat, and save. That’s the whole integration.

Set escalation keywords

Define the HITL phrases (“human,” “agent,” “talk to a person”) that should call in your team.

Switch the channel on

WhatsApp is live once connected; for webchat, add the widget snippet before the closing </body> tag on your site.

Dry-run it, then add the team

Trigger a keyword in a test chat, see it reach the inbox, and hand out logins to your teammates.

Step-by-step guides with screenshots: Connect Voiceflow to WhatsApp · Configure Voiceflow Human Handoff (webchat).

Managing Voiceflow Human Handoffs from One Shared Inbox

WhatsApp or webchat, automated or escalated, every Voiceflow conversation funnels into the same hitlchat team inbox, where your people can:

Step into any chat with the assistant’s full transcript already loaded
Reply with text, media, files, or saved quick messages
Slide a conversation over to a colleague, context included
Put the Voiceflow agent back in charge once they’re done
Tag contacts and keep follow-ups organised

Your support crew never touches the Voiceflow Creator. Building stays with builders, conversations stay in the inbox.

Frequently Asked Questions

Everything you need to know about Voiceflow human handoff and HITL.

What is Voiceflow HITL?

HITL (human-in-the-loop) is the pattern where a live person can enter a conversation your Voiceflow agent is handling. Voiceflow HITL via hitlchat means customers can always reach a human without leaving the chat.

How do I give my Voiceflow agent human handoff?

Connect it to hitlchat with your Voiceflow API key, pick a channel (WhatsApp or webchat), and set your HITL keywords. The agent itself needs no changes.

Which channels can Voiceflow human handoff run on?

WhatsApp and your website’s webchat widget, individually or together, with one shared inbox either way.

Do I need to change anything in my Voiceflow project?

No. The integration is an API key, not a redesign. Your workflows keep running exactly as built.

What sets off a handoff?

A customer typing one of your HITL keywords, or a teammate claiming or replying to the chat from the inbox. Those are the only two triggers.

How does the assistant get the conversation back?

Reassign it to the bot in the inbox, send a hand-back phrase, or let the inactivity timer hand idle chats back automatically.

Can I pause the assistant for one customer only?

Yes. Pausing is scoped to the individual conversation, so the assistant keeps serving everyone else uninterrupted. The chat takeover guide shows the flow.

Where do I manage HITL keywords?

Under Bot Settings in hitlchat: incoming escalation keywords, outgoing hand-back phrases, and the auto-reassign timer all live there. See the HITL keywords guide.

What team sizes are supported?

Solo Agent starts at one user; Enterprise runs to 30. Each person gets their own login, desktop and mobile.

Do my teammates need Voiceflow accounts?

No. The inbox is all they need. Voiceflow Creator access stays with whoever designs the agent.

Ready to try hitlchat ?

Create Your Free Account Now

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Voiceflow Human Handoff for WhatsApp and Webchat

Enable Voiceflow human handoff across WhatsApp and Webchat

Allow your Voiceflow agent to escalate conversations to a real human being, providing your customers with a true live agent experience.

Send Voiceflow conversations to a shared team inbox on customer request

Let team members collaborate and assign chats between themselves

Works with your existing Voiceflow project. No changes required

Voiceflow human handoff across multiple channels

Voiceflow Webchat Handoff

Voiceflow ‍WhatsApp Handoff

Use the hitlchat Mobile app or use the WhatsApp mobile app to respond to customers directly

Add Voiceflow HITL to your Voiceflow agent with minimal setup

Designed for Voiceflow Agents

Shared Team Inbox

No Code Setup

Reply from Web or Mobile

Flexible Channel Connections

Voiceflow Transcript History

Real teams and their stories

Priced plans for teams of all sizes

$29

$47

$89

$210

$37

$62

$115

$265

What Is Voiceflow Human Handoff? And How Does Voiceflow HITL Work?

Why it’s necessary

How Hitlchat works

Why Add Human Handoff to Your Voiceflow Agent?

Finish what the agent starts

Two channels, one HITL layer

No cold starts for your team

Keep your project as it is

Turn escalations into insight

How a Voiceflow Human Handoff Gets Triggered, and Handed Back

How to Enable Voiceflow Human Handoff with hitlchat

Grab a free trial

Choose Voiceflow

Decide on a channel

Paste your Voiceflow API key

Set escalation keywords

Switch the channel on

Dry-run it, then add the team

Managing Voiceflow Human Handoffs from One Shared Inbox

Frequently Asked Questions

What is Voiceflow HITL?

How do I give my Voiceflow agent human handoff?

Which channels can Voiceflow human handoff run on?

Do I need to change anything in my Voiceflow project?

What sets off a handoff?

How does the assistant get the conversation back?

Can I pause the assistant for one customer only?

Where do I manage HITL keywords?

What team sizes are supported?

Do my teammates need Voiceflow accounts?

Ready to try hitlchat ?

Voiceflow
Webchat Handoff

Voiceflow
‍WhatsApp Handoff