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OPTION 1
Enable human handoff for website visitors in real time
Escalate Botpress webchat conversations to live agents. ie. HITL
Agents respond using the hitlchat web or mobile app
Transfer conversations between support agents
Ideal for websites, landing pages, and SaaS apps
OPTION 2
Enable human handoff for Botpress WhatsApp conversations
Escalate Botpress WhatsApp chats to human agents. ie. HITL
Agents respond using the hitlchat web or mobile app, or WhatsApp mobile app
Connect using either WhatsApp Business API or QR code
Supports bulk WhatsApp messaging campaigns
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Link your Botpress chatbot with hitlchat to ensure customers can be transferred to a live agent when a conversation needs human attention, whether it begins on your site or on WhatsApp. hitlchat was designed to make HITL super easy for you.
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Automatically escalate Botpress conversations to live agents across both your website chat widget and WhatsApp and provide customers with a true 'live chat' experience
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Manage escalated Botpress chats from Webchat and WhatsApp in one unified team inbox. Assign conversations, transfer customers between agents, and collaborate efficiently.
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Begin routing conversations to human agents without any custom code or complexity. Simply follow the 3 minute 'no code' video tutorial within hitlchat and you'll be up and running!
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Reply to Botpress Webchat and WhatsApp handoff conversations using the hitlchat web app or mobile app (iOS & Android) allowing agents to support customers from anywhere
For WhatsApp, connect using the WhatsApp Business API or simply scan a QR code. For Webchat simply use your existing native Botpress integration. No changes required.
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View the full conversation history for each customer across all Botpress sessions, giving your team the context they need to deliver better support
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"hitlchat completely changed how we handle complex queries. When our Botpress chatbot isnt able to resolve a particular customer request the conversation is instantly routed to someone in our team on either our website chat or WhatsApp business number. Customers no longer get stuck :) Our team can now step in with full context. It’s made our support feel genuinely human again!"
"We having been developing Botpress bots for clients across web and messaging channels. This HITL solution finally bridges the gap between our chatbot's automation and live support. Whether a user starts on a website widget or in WhatsApp our clients agents can take over the chat seamlessly. Setup was also very straightforward"
"Our chatbot handles most routine questions just fine, but in our business real sales mainly happen when a human joins the conversation. Being able to escalate chats from both multiple channels into one team inbox has helped us close more orders and resolve issues a lot faster. Awesome product"
Save 25% with our annual plan
Annual
Monthly
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15k contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15,000 contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month
Create Your Free Account Now
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