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OPTION 1
Best for high production workloads and high message volume.
Official Meta-supported WhatsApp Business API
Requires registering a phone number with Meta
Supports manual config or Meta embedded signup
Scales reliably for high-volume messaging (eg. bulk campaigns)
Agents reply using the official hitlchat inbox
OPTION 2
Best for connecting instantly, pilots/demos, smaller implementations.
Does not require WhatsApp Business API approval
Simply scan a QR code like you do for WhatsApp Web
No Meta credentials required - uses WhatsApp mobile app
Best for small teams and lower message volumes
Agents reply directly from the WhatsApp mobile app
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Connect your Botpress chatbot to hitlchat and automatically hand WhatsApp conversations from your bot to a live agent when escalation is needed
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Automatically route Botpress conversations to a live agent when needed. Customers get instant human support without leaving WhatsApp
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Manage all WhatsApp conversations from a shared team inbox. Assign and transfer WhatsApp chats between agents. Send rich media, templates and more
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Connect your hitlchat account to WhatsApp, paste your Botpress webhook URL into your hitlchat account, and start intercepting bot conversations immediately
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Handle WhatsApp conversations using the hitlchat web app or mobile app (iOS & Android), or respond directly from the WhatsApp mobile app when using QR connection
Use the official WhatsApp Business API for production workloads, or connect instantly with a QR code for demos, testing, and smaller implementations without Meta approval
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Track all Botpress WhatsApp conversations from a single dashboard to review interactions, improve flows, and support customers more effectively
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“Game changer. Finally a human hand-off solution for Botpress WhatsApp bots. We specialize in building complex Botpress chatbots for our clients. We finally have the ability to intercept the bot's chats and respond to customers using WhatsApp. Also, no need to use an additional marketing tool for broadcast campaigns as hitlchat has it all built in.”
“Quick setup, works incredibly well. Our clients generally have teams of 3 to 6 agents currently responding to their customers using the hitlchat team inbox. The ability to intercept Botpress conversations and respond directly to customers via WhatsApp was much needed”
“We use WhatsApp as our main sales / service channel for our ecommerce store combined with a Botpress chatbot. For our complex customer enquiries hitlchat allows us to provide customers with a 'live chat' experience using WhatsApp. This has resulted in more sales and a more personalized customer experience.”
Save 25% with our annual plan
Annual
Monthly
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15k contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15,000 contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month
Create Your Free Account Now
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