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Harness the power of the two most popular AI chatbot platforms on the planet, Botpress and Voiceflow.
AI chatbots handle customer inquiries, qualify leads and make sales without human involvement.
A WhatsApp AI chatbot answers your customers inside WhatsApp automatically: greeting new enquiries, resolving the questions that repeat all day, qualifying leads, and doing it at 3 am as cheerfully as at 3 pm.
hitlchat connects bots built on the two leading platforms, Botpress and Voiceflow, to your WhatsApp number and website widget, then adds the piece bot platforms don't ship: a live team that can take over the moment a conversation needs a person.
Because that's where the customers already are, and the workload has a shape automation loves:
A good bot absorbs the repetitive majority so your team's hours go to the conversations that earn money.
hitlchat is the layer between your bot and your customers:
The question isn't bot or human — it's a bot for the volume, humans for the moments that matter, on the same number.
The bot platforms handle the brains; hitlchat supplies the channel, the team, and the safety net.
The bot never sleeps, and overnight handoffs queue neatly in the inbox for the morning shift.
First-class support for both Botpress and Voiceflow, with the same handoff behaviour on each.
HITL keywords and manual takeover mean no customer is ever trapped with a bot that can't help them.
Every bot conversation is visible in the shared inbox, so quality stays reviewable and takeovers come with full context.
The same number runs your chatbot, your team's shared inbox, and your broadcast campaigns.
Both build excellent WhatsApp AI chatbots, and both plug into hitlchat with identical handoff behaviour. The differences are about how your team likes to work.
| Botpress | Voiceflow | |
|---|---|---|
| Building style | Studio-based flow builder with deep room for custom logic and developer extension | Design-first collaborative canvas that product and CX teams pick up quickly |
| Connecting to hitlchat | Personal Access Token plus the Messaging API integration, then republish | Paste one API key from your agent's settings; no republish step |
| Channels through hitlchat | WhatsApp and website webchat | WhatsApp and website webchat |
| Human handoff | HITL keywords, manual takeover, hand-back: identical on both | HITL keywords, manual takeover, hand-back: identical on both |
| Leans toward | Teams with developers who want fine-grained control | Teams that prototype visually and iterate with non-engineers |
What businesses actually automate once the bot is live.
Opening hours, delivery policies, how-do-I questions: the bot clears the repetitive tier so agents only see conversations that need them.
The bot asks budget, need, and timeline in a natural back-and-forth, then hands qualified leads to sales with the transcript attached.
Product questions, sizing help, and order-status answers at any hour, with a person one keyword away for anything sensitive.
Restaurants, clinics, and salons let the bot collect the who and when, escalating only changes and special requests.
After a broadcast goes out, the bot absorbs the first wave of replies and tags intent, so agents work a sorted queue rather than a flood.
Agencies deliver Botpress or Voiceflow bots inside white-labelled client accounts, handoff included, as a productized service.
Connection walkthroughs, screenshots included: Botpress to WhatsApp · Voiceflow to WhatsApp.
Bot-only WhatsApp deployments fail in predictable ways. Each one has the same fix:
That combination, automation with an exit ramp, is the whole thesis of human-in-the-loop and the reason hitlchat exists.
Everything you need to know about WhatsApp AI chatbots on hitlchat.
Botpress and Voiceflow, the two most widely used conversational AI builders. Either connects to your WhatsApp number and website widget through hitlchat.
No. You design the conversation in Botpress or Voiceflow, where those tools excel. hitlchat supplies the WhatsApp and webchat channels, the shared team inbox, and the human handoff around your bot.
Pick by team, not by hitlchat features, since handoff works identically on both. Developer-heavy teams tend to enjoy Botpress; design-led teams tend to move faster in Voiceflow.
Yes. The same Botpress or Voiceflow build can run on your WhatsApp number and your site's webchat widget, with all conversations landing in one inbox.
The bot answers as usual. Anything it escalates waits as an assigned conversation in the inbox, and your team picks it up in the morning, or from the mobile app if someone is on call.
They type one of your HITL keywords, such as “agent,” and the bot pauses for that conversation while your team takes over. An agent can also step in manually at any time.
Yes. Connect a number by QR code and your bot is answering WhatsApp in minutes, no Meta Business setup involved. Move to the Business API when you scale.
Every bot conversation is a normal thread in the shared inbox, so transcripts are always one click away for quality checks and coaching the bot's next iteration.
No, they share the number happily. Campaigns go out from the same number the bot answers on, and the bot can even field the first wave of campaign replies.
An agent takes the conversation over on the spot and the customer is corrected by a person. Longer term, handoff patterns show which flows misfire most, which is your improvement roadmap.
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