The HitlChat Story

hitlchat began as an internal tool for our own eCommerce business where we relied on AI chatbots to handle customer checkout enquiries at scale.

The Challenge
While our AI chatbot worked well for certain customer questions, there was no practical way for a human agent to step in when conversations became more complex.

We realised that effective support needs both AI and people working together — without forcing businesses to change their existing chatbot platforms.

Today
Today, hitlchat connects platforms like Botpress and Voiceflow to WhatsApp and webchat, allowing teams to take over conversations instantly when human support is needed.

Our mission is to make human-in-the-loop messaging simple, reliable, and scalable for modern businesses.