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Includes the same fully featured Shared Team Inbox as the Web version. Respond to your broadcast campaigns, send meta templates, intercept your chatbot's conversations.
The hitlchat mobile app puts the same shared team inbox your desk agents use onto iOS and Android. Conversations, assignments, bot takeovers, and campaign replies follow you out of the office.
It's a native app, not a squeezed-down website: push notifications announce new messages, the thread view feels like a messenger, and replying with a template or a voice note takes the same two taps you'd expect from any chat app.
WhatsApp customers don't keep business hours, and plenty of businesses don't keep desks:
If your customers live on their phones, the team answering them may as well too.
Sign in with your normal account and the queue is simply there:
Handoff means a human is available — the app decides that the human doesn't have to be at a desk.
Small screen, full authority over the queue.
Push notifications fire when messages arrive, so an escalation finds whoever is on call instead of an empty office.
Assign, transfer, resolve, pause the bot: every inbox action your desk agents have, in the palm of your hand.
Approved Meta templates and your saved quick messages are built into the composer, so thumbs move as fast as keyboards.
Record a voice reply, snap a photo, or attach a document with the phone's own tools, straight into the customer thread.
App and web share one live queue over the same real-time connection, so a chat claimed on mobile is instantly owned everywhere.
The split is deliberate: conversation work goes everywhere you go, account administration stays on the big screen.
| Capability | Mobile app | Web app |
|---|---|---|
| Shared inbox with filters and search | Yes | Yes |
| Take over from the bot and pause it per chat | Yes | Yes |
| Meta templates and quick replies | Yes | Yes |
| Transfer chats, set statuses, leave notes | Yes | Yes |
| Native push notifications | Yes | Browser session |
| Create broadcasts and view analytics | No | Yes |
| Automations, integrations, and configuration | No | Yes |
| Contact imports, team, and billing | No | Yes |
For a surprising number of teams, mobile isn't the backup. It's HQ.
Solo operators answer customers between supplier runs and school pickups, with the bot holding the fort in between.
One rotating teammate carries the escalations each evening. The push notification is the pager; the app is the desk.
Plumbers, agents, and installers quote and coordinate from vans and sites, not from an office chair.
Bookings and product questions get answered from behind the counter during the lull between customers.
Owners travel and still watch the queue, stepping into a thread only when a conversation genuinely needs seniority.
A team across time zones passes the same inbox around the sun, some on laptops, some on phones, one queue throughout.
The inbox concepts are identical on every screen size; the inbox guide covers them all, and the shared team inbox page covers the teamwork layer.
A quick tour of what ships in the iOS and Android builds:
Same login as the web, same real-time queue, and remember-me so the morning starts one tap from the inbox.
Everything you need to know about the hitlchat mobile app.
iOS and Android. Team members sign in with the same account they use on the web, so there's nothing extra to provision.
The full shared team inbox: the same conversations, filters, assignments, and statuses as the web version, with conversation actions intact.
Yes. Taking over, pausing the bot on a conversation, and handing control back all work from the thread screen, exactly as at a desk.
Yes, through native push notifications that work whether the app is open, in the background, or closed.
Yes. Approved Meta templates and your quick-message library are both available in the mobile composer.
Yes. The app records voice notes and attaches photos, videos, and documents using the phone's native pickers.
Admin work: creating broadcasts, building automations, configuring integrations, importing contacts, and managing the team stay on the web app, where those jobs are done once and occasionally.
No. The app works the same over Business API and QR code connections. On QR connections, agents even have the extra option of replying from the WhatsApp app itself.
Yes. Each person installs the app under their own login, and the shared queue keeps everyone synchronized in real time.
Yes. Website widget conversations sit in the same mobile queue as WhatsApp, so one on-call phone covers both channels.
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