Botpress Human Handoff (HITL) for Webchat

Turn your website chat widget into a live support channel

Instantly route Botpress webchat conversations to human agents for live support

Live agent handoff for Botpress & Voiceflow

Intercept Botpress webchat conversations from a shared team inbox

Transfer live chats between team members (desktop & mobile)

Set up human handoff for your Botpress chat widget in minutes

Enable Botpress Webchat Handoff

Also available for WhatsApp

Botpress human handoff works across both Webchat and WhatsApp

Explore Botpress WhatsApp Handoff

Provide live support while on the go using the hitlchat Mobile app

Mobile screen displaying HitlChat chat app with tabs for My Chats, Bot Chats, Unassigned, and filters for all chats, resolved, and spam. Chat list shows messages from Gilbert Franks marked 'Human Requested,' John Customer marked 'In Progress,' and Carlene Benson marked 'Resolved by Bot.'

Botpress to HitlChat chatbot-to-human support integration.

Enable live human support on your Botpress website widget in minutes

Connect your Botpress chatbot to hitlchat by simply pasting your Botpress webhook URL into your hitlchat account. Instantly start routing website chat conversations directly to a live support agent when ever human assistance is required

Enable Botpress Webchat Handoff

Botpress Human Handoff for Webchat

Automatically route Botpress webchat conversations to a live agent when the bot isnt able to resolve a query. Website visitors get real support without leaving your site

Shared Team Inbox

Handle Botpress webchat conversation from a shared inbox module where agents can pick up chats, hand them over, and collaborate on live customer requests

Works With Your Existing Botpress Chatbot 'as is'

Integrate hitlchat directly with your existing Botpress webchat widget without rebuilding or replacing your existing Botpress flow

Quick Deployment

Connect hitlchat to your Botpress project in minutes and start assisting website users with live support immediately

Support Customers From Any Device

Respond to website chat conversations using the hitlchat web inbox or mobile app (iOS & Android), giving your agents flexibility to support users wherever they are

Conversation Monitoring & Optimisation

Review and track all Botpress webchat interactions from one central inbox to understand user behaviour, refine bot responses, and improve the overall support experience

Real success stories from real teams

Daniel Cooper

Botpress Developer

"hitlchat completely changed how we handle support for Botpress webchat bots. We build fairly advanced chatbot flows for our clients, and now we can step in as humans whenever the bot reaches its limits. Being able to take over conversations directly from the website chat widget has made deployments far more practical for real-world use cases"

Priya Nair

Digital Automation Agency

"Setup was fast and the system has been very reliable. Several of our client teams now use hitlchat to manage incoming website chat conversations from Botpress. The shared inbox makes it easy for multiple agents to handle customer questions and jump into live chats when needed"

Thomas Reed

SaaS Founder

"Our website relies heavily on chat for customer engagement. With hitlchat connected to Botpress webchat, we can offer real human support without removing automation entirely. When conversations become complex, our team can take over instantly, which has helped us improve conversions and give visitors a much more personal experience"

Priced plans for teams of all sizes

Save 25% with our annual plan

Annual

Monthly

Solo Agent (1 user)

$29

/ Per Month

Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user

Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

1 user included

Usage:

8,000 contacts

20k broadcasts per month

15 automations

20 tags & 20 lists

5 custom fields

Try Hitlchat For Free

Small Business (5 users)

$47

/ Per Month

Everything in Solo Agent, as well as multi-agent collaboration for 5 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

5 users included

Usage:

15k contacts

40k broadcasts per month

30 automations

40 tags & 40 lists

10 custom fields

10k API calls per month

Try Hitlchat For Free

Growth

$89

/ Per Month

Everything in Small Business, with larger contact database and support for 10 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (faster send speeds)

Developer API access for custom integrations

10 users included

Usage:

35k contacts

80k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

50k API calls per month

Try Hitlchat For Free

Enterprise (30 users)

$210

/ Per Month

Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users

Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (ultra fast send speeds)

Developer API access for custom integrations

30 users included

Usage:

300k contacts

500k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

300k API calls per month

Try Hitlchat For Free

Solo Agent (1 user)

$37

/ Per Month

Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user

Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

1 user included

Usage:

8,000 contacts

20k broadcasts per month

15 automations

20 tags & 20 lists

5 custom fields

Try Hitlchat For Free

Small Business (5 users)

$62

/ Per Month

Everything in Solo Agent, as well as multi-agent collaboration for 5 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

5 users included

Usage:

15,000 contacts

40k broadcasts per month

30 automations

40 tags & 40 lists

10 custom fields

10k API calls per month

Try Hitlchat For Free

Growth

$115

/ Per Month

Everything in Small Business, with larger contact database and support for 10 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (faster send speeds)

Developer API access for custom integrations

10 users included

Usage:

35k contacts

80k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

50k API calls per month

Try Hitlchat For Free

Enterprise (30 users)

$265

/ Per Month

Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users

Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (ultra fast send speeds)

Developer API access for custom integrations

30 users included

Usage:

300k contacts

500k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

300k API calls per month

Try Hitlchat For Free

What Is Human Handoff? And How Does It Work With Your Botpress Webchat Widget?

Human handoff (also known as human-in-the-loop, or HITL) is when a chatbot conversation is transferred to a live person mid-chat, seamlessly, so the customer keeps their history and stays right where they are.

On your Botpress webchat widget, that looks like this: a visitor chats with your Botpress bot on your website, and the second the conversation needs human judgment, one of your team continues it inside the very same widget.

Webchat is one of the two channels behind hitlchat’s Botpress human handoff (HITL) platform. WhatsApp is the other.

Why it’s necessary

Botpress can automate the bulk of your website conversations, but there will always be chats an automated flow can’t finish alone. A person still has to step in when:

A visitor wants to negotiate a deal or discuss pricing
The question involves their specific account or order
The visitor is annoyed and wants a real person
The request falls outside what the bot was built for

If there’s no path to a human, that visitor closes the tab, and the sale or support case walks away with them.

How Hitlchat works

hitlchat operates between your Botpress bot and your website’s chat widget, monitoring each conversation for a handoff trigger: a visitor typing a HITL keyword (“human,” “agent”), or one of your team claiming the chat from the inbox. Then:

The bot goes quiet on that single conversation, while every other widget chat stays automated.
The chat appears in your shared team inbox, ready for a live reply from desktop or the mobile app.
Afterwards, the bot picks the conversation back up: by manual reassignment, a hand-back keyword, or your inactivity timer.

The visitor never leaves your website and never restarts the chat — a human simply joins the same widget conversation they already started.

Why Add Human Handoff to your Botpress Webchat Widget?

Blending live human support into your automated widget keeps quality high exactly where automation alone falls short.

Don’t let hard questions end the chat

Bots handle FAQs brilliantly; they fumble negotiations, exceptions, and edge cases. A handoff route keeps those chats alive.

Keep visitors on your website

No “email us” dead ends and no third-party live-chat redirect. Buyers stay right where their intent is highest.

Context travels with the chat

Whoever picks up the conversation sees every message the bot exchanged first. No repeated questions.

Real live chat, no extra software

Your existing Botpress widget doubles as a live-support channel. There’s nothing separate to buy or embed.

Learn from every handoff

Where handoffs cluster tells you precisely which Botpress flows to strengthen next.

Botpress Webchat vs WhatsApp Handoff: Which Channel Should You Use?

hitlchat runs Botpress human handoff on two channels: your website’s chat widget and WhatsApp. They complement each other, but each shines in different situations.

Feature	Webchat (website widget)	WhatsApp
Best for	Helping visitors while they browse: pre-sales questions, onboarding, support	Ongoing customer relationships and conversations that continue over days
Where it happens	A chat widget embedded in your website	The customer’s own WhatsApp app
Setup	Paste one widget snippet before `</body>`	Facebook login, API credentials, or a QR scan
Visitor identity	Anyone can chat instantly, with no app or login needed	Every chat is tied to a customer’s WhatsApp number
Bulk broadcast campaigns	Not applicable to the widget	Supported through hitlchat’s bulk messaging tool

You don’t have to pick one: the same Botpress bot can run on your website widget and on WhatsApp at the same time, with both channels answered from one shared inbox. This page covers webchat. For the other half, see Botpress WhatsApp human handoff.

How to Set Up Botpress Webchat Human Handoff with hitlchat

Getting live on webchat takes just a few minutes end to end. Here’s the whole journey:

Create your account

Pick Botpress as your integration

Open Configuration in the hitlchat dashboard and choose Botpress under Select Integration Type.

Choose WebChat as the channel

On the connection screen, scroll to the WebChat Connection group and select WebChat, the native website widget option.

Link your Botpress bot

Paste in your Botpress Personal Access Token and Messaging API URL, then copy the hitlchat webhook URL into Botpress’s Response Endpoint URL and republish.

Add your HITL keywords

Choose the trigger words (“human,” “agent,” “support”) that should summon a live person into the chat.

Install the widget on your site

Pick the widget style (corner widget, centred popover, or inline embed) and branding in the Widget Script panel, then copy the snippet and paste it before the closing </body> tag.

Test it, then invite the team

Open your site, chat with the bot, and fire a HITL keyword to see it land in your inbox, then give each teammate their own login.

Want screenshots for every click? The full guide walks through it: How to Configure Botpress Human Handoff for Webchat.

Managing Botpress Webchat Conversations from a Shared Inbox

Every widget conversation your Botpress bot handles, and every escalation, shows up in the hitlchat shared team inbox. Your team can:

Read the whole exchange, bot replies included, before sending a word
Answer with text, images, files, and saved quick replies
Hand a conversation to a colleague without losing the thread
Send the chat back to the Botpress bot when the human part is done
Keep contacts tidy with tags and labels for follow-up

No one on your team needs Botpress Studio access or log exports to run website support. The inbox is their one workspace.

Frequently Asked Questions

Everything you need to know about human handoff for Botpress webchat.

Do I need to rebuild my Botpress bot to add web chat?

No. It works with your existing Botpress bot as is. Install the Messaging API integration in Botpress, paste two values into hitlchat, and drop the widget snippet on your site.

How do I add the chat widget to my website?

Paste the snippet from the setup success screen before the closing </body> tag. On most site builders that’s the global custom-code or footer area, so it loads site-wide.

Can I customise how the chat widget looks?

Yes. Beyond colours, title, greeting, and launcher text, you choose how it displays: a bottom-right widget, a centred popover, or embedded inline on the page. Everything is set in the Widget Script panel, with no code edits needed.

How does the chat get handed to a human?

Automatically, when a visitor types one of your HITL keywords (say, “agent” or “human”), or manually, when a team member takes the conversation from the inbox.

Can the bot resume after a human has stepped in?

Yes: reassign the chat to the bot from the inbox, use a hand-back keyword, or let the inactivity timer return idle conversations automatically.

How many people can share the inbox?

Anywhere from one user on Solo Agent to 30 users on the Enterprise plan. Every teammate gets their own login.

Can my team answer web chats from their phones?

Yes: the hitlchat mobile app (iOS & Android) gives your team the full inbox on the go, alongside the desktop web app.

Can the same Botpress bot also run on WhatsApp?

It can. hitlchat connects one Botpress bot to both your website widget and WhatsApp, with every conversation landing in the same shared inbox.

Will the bot stop answering the chats it already handles well?

No. Those keep flowing through the bot untouched. A human only enters when a keyword fires or someone claims the chat deliberately.

How fast can I go live?

Typically minutes: connect your Botpress bot, paste the widget snippet into your site, and the widget is live, with no approvals or external accounts needed.

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