Botpress Human Handoff (HITL) for Webchat

Turn your website chat widget into a live support channel

Instantly route Botpress webchat conversations to human agents for live support

Botpress WhatsApp chatbot integration

Intercept Botpress webchat conversations from a shared team inbox

Transfer live chats between team members (desktop & mobile)

Set up human handoff for your Botpress chat widget in minutes

Enable Botpress Webchat Handoff

Provide live support while on the go using the hitlchat Mobile app

Mobile screen displaying HitlChat chat app with tabs for My Chats, Bot Chats, Unassigned, and filters for all chats, resolved, and spam. Chat list shows messages from Gilbert Franks marked 'Human Requested,' John Customer marked 'In Progress,' and Carlene Benson marked 'Resolved by Bot.'

Enable live human support on your Botpress website widget in minutes

Connect your Botpress chatbot to hitlchat by simply pasting your Botpress webhook URL into your hitlchat account. Instantly start routing website chat conversations directly to a live support agent when ever human assistance is required

Enable Botpress Webchat Handoff

Botpress Human Handoff for Webchat

Automatically route Botpress webchat conversations to a live agent when the bot isnt able to resolve a query. Website visitors get real support without leaving your site

Shared Team Inbox

Handle Botpress webchat conversation from a shared inbox module where agents can pick up chats, hand them over, and collaborate on live customer requests

Works With Your Existing Botpress Chatbot 'as is'

Integrate hitlchat directly with your existing Botpress webchat widget without rebuilding or replacing your existing Botpress flow

Quick Deployment

Connect hitlchat to your Botpress project in minutes and start assisting website users with live support immediately

Support Customers From Any Device

Respond to website chat conversations using the hitlchat web inbox or mobile app (iOS & Android), giving your agents flexibility to support users wherever they are

Conversation Monitoring & Optimisation

Review and track all Botpress webchat interactions from one central inbox to understand user behaviour, refine bot responses, and improve the overall support experience

Real success stories from real teams

Daniel Cooper

Botpress Developer

"hitlchat completely changed how we handle support for Botpress webchat bots. We build fairly advanced chatbot flows for our clients, and now we can step in as humans whenever the bot reaches its limits. Being able to take over conversations directly from the website chat widget has made deployments far more practical for real-world use cases"

Priya Nair

Digital Automation Agency

"Setup was fast and the system has been very reliable. Several of our client teams now use hitlchat to manage incoming website chat conversations from Botpress. The shared inbox makes it easy for multiple agents to handle customer questions and jump into live chats when needed"

Thomas Reed

SaaS Founder

"Our website relies heavily on chat for customer engagement. With hitlchat connected to Botpress webchat, we can offer real human support without removing automation entirely. When conversations become complex, our team can take over instantly, which has helped us improve conversions and give visitors a much more personal experience"

Priced plans for teams of all sizes

Save 25% with our annual plan

Annual

Monthly

Solo Agent (1 user)

$29

/ Per Month

Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user

Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

1 user included

Usage:

8,000 contacts

20k broadcasts per month

15 automations

20 tags & 20 lists

5 custom fields

Try Hitlchat For Free

Small Business (5 users)

$47

/ Per Month

Everything in Solo Agent, as well as multi-agent collaboration for 5 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

5 users included

Usage:

15k contacts

40k broadcasts per month

30 automations

40 tags & 40 lists

10 custom fields

10k API calls per month

Try Hitlchat For Free

Growth

$89

/ Per Month

Everything in Small Business, with larger contact database and support for 10 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (faster send speeds)

Developer API access for custom integrations

10 users included

Usage:

35k contacts

80k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

50k API calls per month

Try Hitlchat For Free

Enterprise (30 users)

$210

/ Per Month

Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users

Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (ultra fast send speeds)

Developer API access for custom integrations

30 users included

Usage:

300k contacts

500k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

300k API calls per month

Try Hitlchat For Free

Solo Agent (1 user)

$37

/ Per Month

Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user

Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

1 user included

Usage:

8,000 contacts

20k broadcasts per month

15 automations

20 tags & 20 lists

5 custom fields

Try Hitlchat For Free

Small Business (5 users)

$62

/ Per Month

Everything in Solo Agent, as well as multi-agent collaboration for 5 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

5 users included

Usage:

15,000 contacts

40k broadcasts per month

30 automations

40 tags & 40 lists

10 custom fields

10k API calls per month

Try Hitlchat For Free

Growth

$115

/ Per Month

Everything in Small Business, with larger contact database and support for 10 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (faster send speeds)

Developer API access for custom integrations

10 users included

Usage:

35k contacts

80k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

50k API calls per month

Try Hitlchat For Free

Enterprise (30 users)

$265

/ Per Month

Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users

Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (ultra fast send speeds)

Developer API access for custom integrations

30 users included

Usage:

300k contacts

500k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

300k API calls per month

Try Hitlchat For Free

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