Voiceflow Human Handoff (HITL) for Webchat
Turn your Voiceflow chat widget into a live support channel
Transfer Voiceflow webchat conversations directly to human agents for live support


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Simple, easy, no code setup. Connect your Voiceflow project to hitlchat by simply copying and pasting your Voiceflow project API key into your hitlchat workspace. You're now ready to start handing conversations off to live agents.
Automatically redirect website chats to a real support agent. Your website visitors receive human help instantly without leaving your website.
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View and manage all Voiceflow webchat conversations in one workspace. Agents can claim chats, pass them between themselves, and collaborate on custom support requests as a team.

Connect hitlchat directly to your current Voiceflow project without rebuilding your bot or changing your existing conversation flow. Simply plug & play.
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Connect hitlchat to your Voiceflow project in minutes by copying and pasting your Voiceflow project API key into hitlchat. Then, simply replace your existing website widget script with the script provided by hitlchat and you are all set up.
AGents can reply to website initiated conversations using the hitlchat web app or mobile app (iOS & Android). This allows your your support team to provide live support from wherever they are.
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Review all Voiceflow webchat interactions from a single dashboard to understand user behaviour, fine-tune your Voiceflow assistant's replies, and continuously improve support quality.
"Voiceflow handles most of our automated support. hitlchat fills the gap when conversations need a human touch. Our team can jump into live chats instantly without disrupting the user journey. That balance between automation and real support has increased customer trust and boosted our conversion rates."
"We design complex Voiceflow assistants for our client's websites. hitlchat gives us a practical way to introduce human intervention when the bot's automation is not sufficient. Taking control of chats directly from a customer web chat has enhancedthe way our client's provide support to their website visitors"
"Implementating hitlchat is extremely straightforward and the platform has been stable from day one and their customer support is top notch! Several of our client teams now rely on hitlchat to manage Voiceflow conversations and provide live support for their customers. Highly recommend hitlchat to anyone out there looking for a reliable and seamless handoff solution for Voiceflow."
Save 25% with our annual plan
Annual
Monthly
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15k contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15,000 contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month