Voiceflow Human Handoff (HITL) for Webchat

Turn your Voiceflow chat widget into a live support channel

Transfer Voiceflow webchat conversations directly to human agents for live support

Live agent handoff for Botpress & Voiceflow

Manage Voiceflow webchat conversations from a single agent inbox

Transfer live chats between agents on desktop and mobile

Enable live agent takeover for your Voiceflow assistant with an easy no code setup

Enable Voiceflow Webchat Handoff

Also available for WhatsApp

Botpress human handoff works across both Webchat and WhatsApp

Explore Voiceflow WhatsApp Handoff

Provide live customer support from literally anywhere using the hitlchat Mobile app

Mobile screen displaying HitlChat chat app with tabs for My Chats, Bot Chats, Unassigned, and filters for all chats, resolved, and spam. Chat list shows messages from Gilbert Franks marked 'Human Requested,' John Customer marked 'In Progress,' and Carlene Benson marked 'Resolved by Bot.'

Voiceflow Human Handoff (HITL) for Webchat

Setup Voiceflow handoff in a matter of minutes

Simple, easy, no code setup. Connect your Voiceflow project to hitlchat by simply copying and pasting your Voiceflow project API key into your hitlchat workspace. It's really as simple as that!

Enable Voiceflow Webchat Handoff

Live Agent Takeover for Voiceflow Webchat

Automatically redirect website chats to a real support agent. Your website visitors receive human help instantly without leaving your website.

Unified Team Inbox

View and manage all Voiceflow webchat conversations in one workspace. Agents can claim chats, pass them between themselves, and collaborate on custom support requests as a team.

Works With Your Existing Voiceflow Project

Connect hitlchat directly to your current Voiceflow project without rebuilding your bot or changing your existing conversation flow. Simply plug & play.

Instant Deployment

Connect hitlchat to your Voiceflow project in minutes by copying and pasting your Voiceflow project API key into hitlchat. Then, simply replace your existing website widget script with the script provided by hitlchat and you are all set up.

Reply From Any Device, Anywhere

AGents can reply to website initiated conversations using the hitlchat web app or mobile app (iOS & Android). This allows your your support team to provide live support from wherever they are.

Conversation Insights & Improvement

Review all Voiceflow webchat interactions from a single dashboard to understand user behaviour, fine-tune your Voiceflow assistant's replies, and continuously improve support quality.

Real outcomes from real businesses

Amelia Brooks

Product Lead, eCommerce Platform

"Voiceflow handles most of our automated support. hitlchat fills the gap when conversations need a human touch. Our team can jump into live chats instantly without disrupting the user journey. That balance between automation and real support has increased customer trust and boosted our conversion rates."

Marcus Lee

Conversational UX Specialist

"We design complex Voiceflow assistants for our client's websites. hitlchat gives us a practical way to introduce human intervention when the bot's automation is not sufficient. Taking control of chats directly from a customer web chat has enhancedthe way our client's provide support to their website visitors"

Sofia Alvarez

AI Automation Solutions

"Implementating hitlchat is extremely straightforward and the platform has been stable from day one and their customer support is top notch! Several of our client teams now rely on hitlchat to manage Voiceflow conversations and provide live support for their customers. Highly recommend hitlchat to anyone out there looking for a reliable and seamless handoff solution for Voiceflow."

Priced plans for teams of all sizes

Save 25% with our annual plan

Annual

Monthly

Solo Agent (1 user)

$29

/ Per Month

Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user

Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

1 user included

Usage:

8,000 contacts

20k broadcasts per month

15 automations

20 tags & 20 lists

5 custom fields

Try Hitlchat For Free

Small Business (5 users)

$47

/ Per Month

Everything in Solo Agent, as well as multi-agent collaboration for 5 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

5 users included

Usage:

15k contacts

40k broadcasts per month

30 automations

40 tags & 40 lists

10 custom fields

10k API calls per month

Try Hitlchat For Free

Growth

$89

/ Per Month

Everything in Small Business, with larger contact database and support for 10 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (faster send speeds)

Developer API access for custom integrations

10 users included

Usage:

35k contacts

80k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

50k API calls per month

Try Hitlchat For Free

Enterprise (30 users)

$210

/ Per Month

Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users

Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (ultra fast send speeds)

Developer API access for custom integrations

30 users included

Usage:

300k contacts

500k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

300k API calls per month

Try Hitlchat For Free

Solo Agent (1 user)

$37

/ Per Month

Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user

Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

1 user included

Usage:

8,000 contacts

20k broadcasts per month

15 automations

20 tags & 20 lists

5 custom fields

Try Hitlchat For Free

Small Business (5 users)

$62

/ Per Month

Everything in Solo Agent, as well as multi-agent collaboration for 5 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns

Developer API access for custom integrations

5 users included

Usage:

15,000 contacts

40k broadcasts per month

30 automations

40 tags & 40 lists

10 custom fields

10k API calls per month

Try Hitlchat For Free

Growth

$115

/ Per Month

Everything in Small Business, with larger contact database and support for 10 users

Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (faster send speeds)

Developer API access for custom integrations

10 users included

Usage:

35k contacts

80k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

50k API calls per month

Try Hitlchat For Free

Enterprise (30 users)

$265

/ Per Month

Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users

Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)

Shared inbox for two-way customer conversations

Advanced automation rules & contact management

Mobile & desktop inbox access

Send Bulk WhatsApp campaigns (ultra fast send speeds)

Developer API access for custom integrations

30 users included

Usage:

300k contacts

500k broadcasts per month

Unlimited automations

Unlimited tags & lists

Unlimited custom fields

300k API calls per month

Try Hitlchat For Free

What Is Human Handoff? And How Does It Work With Your Voiceflow Webchat Widget?

Human handoff (the industry term is human-in-the-loop (HITL)) describes a chatbot conversation being picked up by a real person partway through, with the full history preserved and no change of channel for the customer.

With a Voiceflow webchat widget, it plays out like this: a visitor on your website chats with your Voiceflow assistant, and as soon as human input is needed, one of your team carries on the conversation in that same widget.

The widget is half of hitlchat’s Voiceflow human handoff offering. The WhatsApp channel is the other half.

Why it’s necessary

A well-built Voiceflow assistant can carry most of your website conversations, but not all of them. There are chats where automation alone won’t get the job done:

Custom quotes, discounts, and pricing talks
Anything that needs their account looked up
Visitors who’ve lost patience with automation
Questions your assistant was never trained on

Give those chats no human exit and the visitor simply leaves, taking their purchase or their unresolved problem with them.

How Hitlchat works

hitlchat connects your Voiceflow assistant to your website’s chat widget and keeps watch for handoff triggers: a visitor typing a HITL keyword like “real person,” or a teammate claiming the chat in the inbox. From there:

hitlchat pauses the assistant on just that chat; automation continues everywhere else.
The conversation is pushed into the shared team inbox, answerable from the web app or the mobile app.
Wrapped up? Control returns to the assistant: reassign it, type a hand-back keyword, or leave it to the inactivity timer.

To the visitor there’s no seam at all — the same chat window, the same conversation, just suddenly a person who can actually sort it out.

Why Add Human Handoff to your Voiceflow Webchat Widget?

Pairing your Voiceflow automation with live people protects the experience at the exact points where a script can’t.

Save the chats that matter most

Assistants breeze through routine questions and stumble on negotiation, nuance, and exceptions. With handoff, those conversations continue instead of collapsing.

Support visitors without sending them away

There’s no “contact us” form or external chat tool at the end of the funnel. Help arrives inside the page they’re already on.

Every reply starts fully informed

Your team opens the chat with the assistant’s entire transcript in front of them, so nobody asks the visitor to start again.

A live-chat channel you already own

The Voiceflow widget on your site becomes your live-support tool too, with no second vendor and no second embed.

Feedback loop for your assistant

Handoff patterns reveal exactly which parts of your Voiceflow project need another design pass.

Voiceflow Webchat vs WhatsApp Handoff: Which Channel Should You Use?

Voiceflow human handoff in hitlchat runs on two channels: the chat widget on your website and WhatsApp. Neither replaces the other, so here’s how they differ.

Feature	Webchat (website widget)	WhatsApp
Best for	Live help during the visit: pre-sales, onboarding, troubleshooting	Longer-running customer conversations that pick up again over days
Where it happens	A widget embedded on your own site	Inside the customer’s WhatsApp app
Setup	One snippet pasted before `</body>`	Facebook login, Meta API credentials, or a QR scan
Visitor identity	Instant, anonymous chat, with nothing to install or sign into	Chats are anchored to the customer’s WhatsApp number
Bulk broadcast campaigns	Not a widget feature	Available via hitlchat’s bulk messaging tool

Run both if you like: one Voiceflow assistant can serve your website widget and WhatsApp simultaneously, and your team answers the lot from a single shared inbox. This page is about webchat; the WhatsApp side is covered at Voiceflow WhatsApp human handoff.

How to Set Up Voiceflow Webchat Human Handoff with hitlchat

The whole setup is a short, no-code job. Most teams finish in minutes:

Open a hitlchat account

Choose Voiceflow as the integration

Head to Configuration and select Voiceflow under Select Integration Type.

Set WebChat as the channel

On the connection screen, find the WebChat Connection group and choose WebChat, the native site widget.

Link your Voiceflow assistant

In Voiceflow, open your agent’s workflow → Settings → API Keys, copy the API key, and paste it into hitlchat. Click Save.

Define your HITL keywords

Pick the phrases (“human,” “agent,” “real person”) that should bring your team into a chat.

Put the widget on your site

Choose the display style (corner widget, centred popover, or inline embed) and your branding in the Widget Script panel, then paste the snippet before the closing </body> tag.

Test, then onboard the team

Chat with your assistant on the site, trigger a keyword, watch it hit the inbox, then create logins for your teammates.

After a screenshot-by-screenshot version? Read the full guide: How to Configure Voiceflow Human Handoff.

Managing Voiceflow Webchat Conversations from a Shared Inbox

Once live, all of your Voiceflow widget conversations, automated and escalated alike, collect in the hitlchat shared team inbox. From there your team can:

Scan the full transcript, assistant replies included, before typing anything
Send text, pictures, files, and reusable quick replies
Move a chat to another teammate, history and all
Return control to the Voiceflow assistant when the human work is finished
Label and tag contacts so follow-ups don’t slip

Nobody needs a Voiceflow Creator seat or exported transcripts to support your website visitors. The inbox covers it all.

Frequently Asked Questions

Everything you need to know about human handoff for Voiceflow webchat.

Do I need to rebuild my Voiceflow assistant to add web chat?

No: your existing Voiceflow project works as is. Paste your Voiceflow API key into hitlchat, drop the widget snippet on your site, and you’re set.

Where does the chat widget go on my website?

Before the closing </body> tag, on whichever pages should show the widget. Site builders usually have a global footer/custom-code slot that applies it everywhere.

Can the widget be styled to match my brand?

Yes. The Widget Script panel covers the display style (corner widget, centred popover, or inline embed), the title, greeting, and launcher text, header and button colours, and panel size, plus attachment and voice-transcription toggles.

What triggers a handoff to a human?

A visitor typing one of your HITL keywords (“human,” “agent”…) triggers it automatically; your team can also claim any chat manually from the inbox.

Can my Voiceflow assistant take the chat back afterwards?

Yes: hand it back from the inbox, send a hand-back keyword, or let the inactivity timer restore the assistant automatically.

How many seats does the shared inbox support?

One user on Solo Agent through to 30 users on Enterprise, each with their own login.

Is there a mobile option for answering web chats?

Yes: the hitlchat mobile app for iOS and Android carries the full inbox, alongside the desktop web app.

Can one Voiceflow assistant cover WhatsApp as well?

Yes: the same assistant can run on your website widget and on WhatsApp, with both feeding one shared inbox.

Will handoff interfere with chats my assistant already handles well?

No: those conversations stay fully automated. Humans only appear when a keyword fires or a teammate opts in deliberately.

How long does it take to go live?

Minutes, generally: connect the API key, paste the widget snippet, done. There are no approvals or third-party accounts involved.

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