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OPTION 1
Designed for production environments and higher message volumes.
Uses Meta’s official WhatsApp Business API platform
Requires registering a dedicated WhatsApp number with Meta
Can be set up manually, or through Meta’s embedded onboarding flow
Built to handle large-scale messaging and campaign traffic
Conversations are managed inside the hitlchat team inbox
OPTION 2
Ideal for quick testing, demos, and lightweight deployments.
No WhatsApp Business API approval process needed
Link your number by scanning a QR code, similar to WhatsApp Web
Works directly with the WhatsApp mobile application
Best suited for lower daily message volumes
Reply to conversations directly from your WhatsApp app
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Link your Voiceflow project to hitlchat and start routing WhatsApp conversations immediately with our quick and easy 'no code' setup. Simply copy & paste your Voiceflow project API key into your hitlchat account and you'll be up and running!
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When a customer requests to chat to human support agent, hitlchat will seamlessly hand the WhatsApp conversation directly to a live agent allowing them to continue chatting within the same WhatsApp thread
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View and manage all WhatsApp chats within one shared inbox. Each team member gets their own login. Assign conversations, transfer chat between teammates, and reply using rich media and canned responses
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Link hitlchat to your WhatsApp number, add your Voiceflow project API key to your hitlchat account, and you're ready to start handing off conversations from your Voiceflow assistant to your support team
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Support customers from the hitlchat web app or mobile app (iOS & Android). If using the QR-based WhatsApp connection to hitlchat, agents can reply directly from the WhatsApp mobile app too.
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Perform analysis on your Voiceflow WhatsApp chats from a single dashboard. Review past interactions in order to train and improve your bot's logic
Run large scale production bots using the WhatsApp Business API, or launch instantly with QR code linking for lighter weight deployments — no Meta approval needed
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"WhatsApp is where most of our online customer conversations happen. Our Voiceflow assistant handles the basic questions really well, but when questions get more complicated hitlchat allows our team to jump in instantly without having to move the customer to another channel. It feels like true live chat inside WhatsApp and we’ve seen higher conversions because of it"
"The hitlchat setup is super simple, and its easy to use! Most of our clients run small teams handling WhatsApp conversations powered by a Voiceflow bot. hitlchat gives them one shared workspace to manage all their conversations. Being able to step into bot conversations directly inside WhatsApp has transformed their support workflows."
"We've been building Voiceflow WhatsApp assistants for our clients across various industries (healthcare, ecommerce, restaurants etc) for a few years now. We had been looking for a way to route conversations from the Voiceflow assistant to live human agent for some time. Eventually we found out about hitlchat and honestly its been a gamechanger for us ever since. Our clients love it, and as a result we love it!"
Save 25% with our annual plan
Annual
Monthly
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15k contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month
Solo Agent (1 user)
/ Per Month
Human handoff for Botpress and Voiceflow chatbots across WhatsApp and Webchat for one user
Live agent handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
1 user included
Usage:
8,000 contacts
20k broadcasts per month
15 automations
20 tags & 20 lists
5 custom fields
Small Business (5 users)
/ Per Month
Everything in Solo Agent, as well as multi-agent collaboration for 5 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns
Developer API access for custom integrations
5 users included
Usage:
15,000 contacts
40k broadcasts per month
30 automations
40 tags & 40 lists
10 custom fields
10k API calls per month
Growth
/ Per Month
Everything in Small Business, with larger contact database and support for 10 users
Multi-agent human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (faster send speeds)
Developer API access for custom integrations
10 users included
Usage:
35k contacts
80k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
50k API calls per month
Enterprise (30 users)
/ Per Month
Everything in Growth, with enterprise-scale contact limits, ultra-fast broadcast sending and support for 30 users
Enterprise-grade human handoff for Botpress & Voiceflow (WhatsApp & Webchat)
Shared inbox for two-way customer conversations
Advanced automation rules & contact management
Mobile & desktop inbox access
Send Bulk WhatsApp campaigns (ultra fast send speeds)
Developer API access for custom integrations
30 users included
Usage:
300k contacts
500k broadcasts per month
Unlimited automations
Unlimited tags & lists
Unlimited custom fields
300k API calls per month
Create Your Free Account Now
No credit card required