Understanding the HitlChat Home Dashboard

The home dashboard is the first thing you see when you log in — a quick read on your conversations, your WhatsApp account health, how your Botpress or Voiceflow bot is connected, and your plan usage, with shortcuts to everything else. Here’s what each part means.

Before you start

  • The dashboard is the Home page (the landing page after login) and is shown to admins. Agents go straight to the Inbox instead.
  • HitlChat recommends a desktop — on a small screen you’ll see “Managing your HitlChat account works best on a desktop screen.”
1
Home

Your conversation metrics

After a “Welcome Back!” greeting (or “Welcome Onboard!” on your first login), four cards summarize activity across your account:

  • Total Conversations — all conversations you’ve had.
  • Transferred to Human — how many were handed off from your Botpress/Voiceflow bot to a human agent.
  • Awaiting Human — conversations currently waiting for someone on your team to respond.
  • Total Messages — the total messages sent and received.
Together, Transferred to Human and Awaiting Human give you a live sense of how much your bot is escalating and how big the human queue is right now.
2
Meta Account

WhatsApp (Meta) account status

If you’re connected via the WhatsApp Business (Cloud) API, a Meta Account status bar shows the health of your number at a glance:

  • Business Verification — whether Meta has verified your business (e.g. Verified, Pending, Not Verified).
  • Messaging Limit — your current sending tier (for example 1K, 10K, or a 24-hour limit). This caps how many unique contacts you can message in 24 hours and rises as your number builds a good track record.
  • Quality Rating — Meta’s rating of your number: High (green), Medium (yellow) or Low (red). Keep it green by sending wanted, relevant messages.
  • Display Name — the approval status of your WhatsApp display name.
These rows don’t appear for QR-code or web-chat connections — they’re specific to the Meta Cloud API.
3
Integration Details

Integration details

The Integration Details card shows how your account is wired up:

  • Bot — the chatbot platform you’ve connected, e.g. Botpress or Voiceflow (or N/A if you’re running without a bot).
  • Channel — WhatsApp or Webchat.
  • Connection — how WhatsApp is linked: QR Code, Embedded Signup, Manual Config, or Not setup yet.
  • Status — CONNECTED (green) or NOT CONNECTED (red).

If you’re not connected yet, a Connect your Bot button takes you straight to setup.

New here? Follow Connect Botpress to WhatsApp or Connect Voiceflow to WhatsApp to get this card showing “Connected”.
4
Quick actions

Quick-action tiles

A grid of shortcuts jumps you to the most common tasks:

  • Connect to WhatsApp — set up or manage your connection.
  • Import Contacts — bulk-add contacts from a CSV.
  • Send a WhatsApp Broadcast — start a campaign.
  • Inbox — open your conversations.
  • Create a Template — build a Meta message template.
  • Create Automations — set up automated rules.
On a QR-code connection the Create a Template and Create Automations tiles are hidden, so you’ll see four tiles instead of six.
5
Plan

Your plan & usage

The Plan card shows your current plan and how much of it you’ve used:

  • Plan name & status — e.g. “Trial Plan (7 days left)”, “Free Plan (trial expired)”, or your paid plan, with an Active / Expired / Payment Overdue badge.
  • Usage vs limits for Contacts, Broadcasts (per month), Automations, Lists, Tags and Users — shown as used / limit, turning red when you hit a limit.
  • Upgrade Plan — move to a bigger plan. If a payment is overdue you’ll instead see Retry Payment and Update Payment Method.
Watch for banners here: “Your subscription payment is overdue.”, or for QR connections with an expired trial, “To continue receiving messages to your hitlchat inbox please upgrade your subscription plan.”

Home dashboard FAQs

What does the home dashboard show?

Your key conversation metrics (Total Conversations, Transferred to Human, Awaiting Human, Total Messages), your WhatsApp account status, how your Botpress/Voiceflow bot is connected, quick-action shortcuts, and your plan usage.

What does “Transferred to Human” mean?

It counts conversations that were handed off from your bot to a human agent. Alongside “Awaiting Human” (chats currently waiting for a reply), it shows how often your Botpress or Voiceflow bot is escalating to your team.

What is the Messaging Limit / tier?

On the WhatsApp Business API, Meta assigns your number a sending tier (e.g. 1K, 10K, or a 24-hour limit) that caps how many unique contacts you can message in 24 hours. It increases as your number maintains good quality and volume.

What is the Quality Rating?

Meta’s rating of your number based on how recipients respond to your messages: High (green), Medium (yellow) or Low (red). Sending wanted, relevant messages keeps it healthy.

How do I know if my bot is connected?

Check the Integration Details card — it shows your Bot (e.g. Botpress or Voiceflow), Channel, Connection type and a Status of Connected or Not Connected, with a Connect your Bot button if setup is incomplete.

Where do I see how much of my plan I've used?

The Plan card lists your usage versus limit for contacts, broadcasts, automations, lists, tags and users. A value turns red when you reach its limit; use Upgrade Plan for more.

Why don't I see the home dashboard?

The dashboard is for admins. If you’re an agent, HitlChat takes you straight to the Inbox instead, since that’s where you work.

Why are some quick-action tiles missing?

On a QR-code connection the Meta-template tile is hidden, because message templates are a WhatsApp Business API feature.

Related guides

Inbox

How to Use the HitlChat Inbox

Open conversations from the dashboard and handle handoffs from your Botpress/Voiceflow bot.

Read guide →
BotpressWhatsApp

How to Connect Botpress to WhatsApp & Enable Human Handoff

Get the Integration Details card showing “Connected” by linking your bot to WhatsApp.

Read guide →

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Stories from real businesses

Daniel Ortega

eCommerce Ops Manager

"WhatsApp is where most of our online customer conversations happen. Our Voiceflow assistant handles the basic questions really well, but when questions get more complicated hitlchat allows our team to jump in instantly without having to move the customer to another channel. It feels like true live chat inside WhatsApp and we’ve seen higher conversions because of it"

Sanjay Mehta

Conversational AI Agency

"The hitlchat setup is super simple, and its easy to use! Most of our clients run small teams handling WhatsApp conversations powered by a Voiceflow bot. hitlchat gives them one shared workspace to manage all their conversations. Being able to step into bot conversations directly inside WhatsApp has transformed their support workflows."

Lucas Bennett

Voiceflow Developer

"We've been building Voiceflow WhatsApp assistants for our clients across various industries (healthcare, ecommerce, restaurants etc) for a few years now. We had been looking for a way to route conversations from the Voiceflow assistant to live human agent for some time. Eventually we found out about hitlchat and honestly its been a gamechanger for us ever since. Our clients love it, and as a result we love it!"

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